Terms of Service
Effective Date: April 3, 2026
Welcome to POEM Health ("POEM," "we," "us," "our," or "the Service"), operated by One World One Health LLC, a Pennsylvania limited liability company. These Terms of Service ("Terms") govern your access to and use of the POEM website, mobile application, and related services (collectively, the "Service").
By accessing or using POEM, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Service. Your continued use of POEM constitutes your acceptance of these Terms and any modifications we make from time to time.
To use POEM, you must:
You are responsible for maintaining the confidentiality of your email address and password. You agree to accept responsibility for all activities that occur under your account, whether or not you authorized them. You must notify us immediately of any unauthorized access or use of your account by contacting support@poem.health.
We reserve the right to suspend or terminate your account if we determine that you have provided false or misleading information, violated these Terms, or engaged in any prohibited conduct.
POEM offers a free tier that allows users to access basic health education and navigation features. Free tier benefits include:
Free tier accounts are subject to the same Terms of Service as premium accounts, except where explicitly noted.
POEM Premium is available for USD $9.99 per month and includes:
When you initiate a premium subscription, you authorize One World One Health LLC to charge your selected payment method the subscription fee on a monthly recurring basis. Your first charge will occur immediately upon confirmation of your subscription.
POEM uses Stripe to process all subscription payments. By providing payment information, you agree to:
Your premium subscription is billed monthly on the same day each month (the "Billing Date"). If your Billing Date falls on a day that does not exist in a given month (e.g., the 31st), billing will occur on the last day of that month.
Your premium subscription automatically renews at the end of each billing cycle unless you cancel your subscription before the next Billing Date. You acknowledge that you are responsible for canceling your subscription to avoid further charges.
If your payment method is declined, we will attempt to process your payment again using the payment method on file. If payment ultimately fails, we may suspend your premium features until a successful payment is received. Repeated payment failures may result in account suspension or termination.
You are responsible for all applicable taxes related to your use of the Service. Where required by law, we will collect and remit sales tax or value-added tax on your behalf.
You may cancel your premium subscription at any time by accessing your account settings or by contacting support@poem.health. Cancellation will take effect at the end of your current billing cycle, and you will retain access to premium features until the end of that cycle.
Charges are non-refundable. We do not provide refunds or credits for partial months or unused portions of a subscription. In the event of a billing error, we will work with you to correct the issue prospectively.
If you cancel your premium subscription, your cloud-synced conversation history will be deleted after 90 days. If you reactivate your premium subscription within this 90-day period, your data may be restored at our discretion. Upon account termination, all user data will be deleted in accordance with our Privacy Policy.
POEM is NOT a medical device, does NOT provide medical advice, and does NOT provide medical diagnosis. POEM cannot and should not replace the physician-patient relationship or professional medical care.
POEM is an educational and navigational tool designed to help users learn about health topics and navigate health information resources. Any information, guidance, or content provided by POEM is for informational and educational purposes only.
POEM uses artificial intelligence powered by Anthropic's Claude language models to provide health education and navigation assistance. The AI generates responses based on publicly available health information and machine learning patterns, not medical expertise or individualized patient assessment.
POEM responses are not:
Artificial intelligence language models, including the Claude models used by POEM, have inherent limitations:
If you have any health concerns, symptoms, or medical questions, you must consult with a qualified healthcare provider such as a physician, nurse practitioner, physician assistant, or other licensed medical professional. Do not delay seeking professional medical care or rely on POEM for:
POEM is not an emergency service. If you are experiencing a medical emergency, chest pain, difficulty breathing, severe injury, thoughts of suicide, or any other life-threatening situation, call 911 (in the United States) or your local emergency number immediately.
Use of POEM does not create a healthcare provider-patient relationship between you and One World One Health LLC, its employees, or the AI system. You do not have a legal right to medical care or advice from us.
You acknowledge that:
You agree not to use POEM in any way that:
POEM is not a HIPAA-covered entity and does not provide HIPAA-compliant storage. Conversations on POEM are not protected by the Health Insurance Portability and Accountability Act (HIPAA). You should not enter protected health information (PHI), including:
Use POEM with the assumption that any information you enter may not be private or confidential.
Upon account termination, all user data (including conversation history, account information, and usage logs) will be permanently deleted from our systems within 30 days, except where retention is required by law.
POEM uses third-party services, including:
We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.
All content, features, and functionality of POEM, including but not limited to the software, design, graphics, logos, and text, are owned by or licensed to One World One Health LLC and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use POEM for your personal, non-commercial use only. You may not:
Your conversations and input to POEM ("User Content") are your own. However, by using POEM, you grant One World One Health LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute your User Content for the purposes of operating, improving, and developing POEM and related services. This license permits us to:
POEM is not validated for clinical decision-making or medical research. You may not cite, publish, or present POEM outputs as medical evidence, clinical guidance, or peer-reviewed content without explicit written permission from One World One Health LLC. Any such use may expose you to liability.
POEM IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Specifically:
To the maximum extent permitted by law, our total liability to you for any and all claims arising out of your use of POEM shall not exceed the total amount you have paid to One World One Health LLC in the 12 months preceding the claim. If you have not paid any fees, our liability is limited to $1.00.
One World One Health LLC assumes no liability for any health outcome, adverse event, medical error, misdiagnosis, delayed diagnosis, or decision made based on information obtained through POEM. This limitation applies even if we have been advised of the possibility of such damages.
One World One Health LLC is not liable for any issues, damages, or losses arising from third-party services, including Anthropic's Claude AI, Stripe payment processing, or NextAuth.js authentication.
You agree to indemnify, defend, and hold harmless One World One Health LLC, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by contacting support@poem.health. Upon termination, all your data will be deleted in accordance with Section 9.3.
We may suspend or terminate your account and access to POEM at any time, with or without cause, and with or without notice, if we determine that:
Upon termination for any reason:
One World One Health LLC reserves the right to modify these Terms at any time. Material changes will be posted on our website with at least 30 days' notice. Your continued use of POEM after such notice constitutes your acceptance of the modified Terms. If you do not agree with modifications, you must discontinue use of POEM and terminate your account.
We may also modify, suspend, or discontinue POEM or any features at any time, with or without notice, and with no liability to you.
These Terms and your use of POEM are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.
If you have a dispute with One World One Health LLC, you agree to first attempt to resolve the matter informally by contacting support@poem.health with a detailed description of the issue. We will work with you in good faith to resolve disputes.
Any legal action or proceeding arising out of or relating to these Terms or POEM must be commenced within one (1) year after the cause of action arises, or it will be forever barred.
If you have questions, concerns, or disputes regarding these Terms or your use of POEM, please contact us at:
One World One Health LLC
Email: support@poem.health
3000 Village Run Rd #103-176
Wexford, PA 15090
For technical support, billing inquiries, or account assistance, please email support@poem.health. We will respond to your inquiry within 5 business days.
Legal notices may be sent to the contact information above or to such other address as we designate in writing. Legal notices are effective upon receipt.